I have given this company a 2 star rating,I dealt with someone who did not handle the situation properly

I have given this company a 2 star rating,I dealt with someone who did not handle the situation properly.However Taryn rep**** to my email and took over, she listened to my concerns,and addressed it to the point,I decided not to shop with Petworld going forward which I voiced to Taryn but she did not give up, she emailed me through out the day trying to resolve the matter.With regards to the puppy food nearing expiration date,she will take it up with the team so it does not occur again.she understands I have 1 pup and7kg will last longer, past the expiry date,she suggested a replacement lasting for about 6months longer,finding out which dog food I'm happy with!Taryn made me realise Petworld does have the expertise and the importance of keeping a customer happy.In future any body needs help Taryn is your Go to person.