Horrible online services

I should be able to give zero stars. Not only do they have false, incorrect advertising they don't even have the decency to inform you that your online order is not what you have placed. Only when you follow up days later as you have not heard from them they tell you there's an error and they will refund you but you'll have to wait up till 12 working days to get your money back. This is completely unacceptable and when you complain all they do is just pass you to the next person which ****es me off completely