OE
Ons E

1 reviews | Active since Jan 2021

06 Jan 2021, 11:22

Disonest company

I ordered a automatic fet feeder with a timer, the picture and the description matches perfectly on the website but they made a mistake with the price. So they told me it was the wrong picture (which it wasn't) and they want to sent me a cheap product that matches the price instead. I feld that if you advertise a product with the right description for a sertain price (even if you made a mistake) you must give it to the client for that price. In the end they cancelled my order!

0
Replies (1)
Petworld
Petworld's reply06 Jan 2021, 12:53
Official
Good Day, We apologise for the issue you experienced with the online store. The image was incorrectly displayed on the site according to barcode/price. This was an honest error on our side. We will continue to improve accuracy of content. A full refund has been issued on the cancelled order.