LS
Leon S
1 reviews | Active since Dec 2009
14 Dec 2023, 10:01
Disgusting Service from Pet World Online Store
They shouldn't even qualify for 1 star! I placed an order on 9th December 2023 and received confirmation of my order. Despite numerous attempts to find out the status of my order, I have not been unable to contact them! There is absolutely no communication from them. They are truly pathetic and in my opinion, do not deserve to be in business! Be warned, do not deal with this lot of muppets!
Helpful (0)
Replies (1)0
Replies (1)
Petworld's replyOfficial
17 Jan 2024, 16:02 Dear Leon,
I am Tertius Dixon, COO of Petworld. I understand your frustration and would like to offer my sincerest apologies for the issues you've experienced with your order and our service.
On December 9th, you placed an order with us. Due to a high volume of orders and a system upgrade, there was a delay in processing and dispatching your order. This led to a lack of communication from our end, for which I am truly sorry.
Your repeated attempts to obtain information on your order, including messages on December 14th and 15th, were met with delayed responses. This is not the level of service we aim to provide at Petworld, and I acknowledge that we fell short of your expectations.
On December 16th, our team, acknowledging the delay, offered you the option to cancel the order and receive a refund. You opted for a refund for the food and delivery of the brush (received on the 21st of December), which we initiated on December 18th. Due to the backlog and staff limitations, there was a delay in processing the refund, for which I apologise. The refund was eventually issued on January 8th, and with Paystack's processing time, it should be reflected in your account shortly.
Regarding the brush, which was part of your order and received on December 21st, we will honour a refund for this item as well. Please return the brush to us, and upon receipt, we will process its refund.
We have taken steps to expand our team and streamline our shipping and inventory processes to prevent such issues in the future. Your experience has been a valuable lesson for us, and we are committed to improving our services.
Thank you for your patience and understanding. If there is anything more we can do to assist you or address your concerns, please feel free to reach out to me directly.
Sincerely,
Tertius Dixon
COO, Petworld
I am Tertius Dixon, COO of Petworld. I understand your frustration and would like to offer my sincerest apologies for the issues you've experienced with your order and our service.
On December 9th, you placed an order with us. Due to a high volume of orders and a system upgrade, there was a delay in processing and dispatching your order. This led to a lack of communication from our end, for which I am truly sorry.
Your repeated attempts to obtain information on your order, including messages on December 14th and 15th, were met with delayed responses. This is not the level of service we aim to provide at Petworld, and I acknowledge that we fell short of your expectations.
On December 16th, our team, acknowledging the delay, offered you the option to cancel the order and receive a refund. You opted for a refund for the food and delivery of the brush (received on the 21st of December), which we initiated on December 18th. Due to the backlog and staff limitations, there was a delay in processing the refund, for which I apologise. The refund was eventually issued on January 8th, and with Paystack's processing time, it should be reflected in your account shortly.
Regarding the brush, which was part of your order and received on December 21st, we will honour a refund for this item as well. Please return the brush to us, and upon receipt, we will process its refund.
We have taken steps to expand our team and streamline our shipping and inventory processes to prevent such issues in the future. Your experience has been a valuable lesson for us, and we are committed to improving our services.
Thank you for your patience and understanding. If there is anything more we can do to assist you or address your concerns, please feel free to reach out to me directly.
Sincerely,
Tertius Dixon
COO, Petworld
Petworld's reply17 Jan 2024, 16:02
Official
Dear Leon,
I am Tertius Dixon, COO of Petworld. I understand your frustration and would like to offer my sincerest apologies for the issues you've experienced with your order and our service.
On December 9th, you placed an order with us. Due to a high volume of orders and a system upgrade, there was a delay in processing and dispatching your order. This led to a lack of communication from our end, for which I am truly sorry.
Your repeated attempts to obtain information on your order, including messages on December 14th and 15th, were met with delayed responses. This is not the level of service we aim to provide at Petworld, and I acknowledge that we fell short of your expectations.
On December 16th, our team, acknowledging the delay, offered you the option to cancel the order and receive a refund. You opted for a refund for the food and delivery of the brush (received on the 21st of December), which we initiated on December 18th. Due to the backlog and staff limitations, there was a delay in processing the refund, for which I apologise. The refund was eventually issued on January 8th, and with Paystack's processing time, it should be reflected in your account shortly.
Regarding the brush, which was part of your order and received on December 21st, we will honour a refund for this item as well. Please return the brush to us, and upon receipt, we will process its refund.
We have taken steps to expand our team and streamline our shipping and inventory processes to prevent such issues in the future. Your experience has been a valuable lesson for us, and we are committed to improving our services.
Thank you for your patience and understanding. If there is anything more we can do to assist you or address your concerns, please feel free to reach out to me directly.
Sincerely,
Tertius Dixon
COO, Petworld
I am Tertius Dixon, COO of Petworld. I understand your frustration and would like to offer my sincerest apologies for the issues you've experienced with your order and our service.
On December 9th, you placed an order with us. Due to a high volume of orders and a system upgrade, there was a delay in processing and dispatching your order. This led to a lack of communication from our end, for which I am truly sorry.
Your repeated attempts to obtain information on your order, including messages on December 14th and 15th, were met with delayed responses. This is not the level of service we aim to provide at Petworld, and I acknowledge that we fell short of your expectations.
On December 16th, our team, acknowledging the delay, offered you the option to cancel the order and receive a refund. You opted for a refund for the food and delivery of the brush (received on the 21st of December), which we initiated on December 18th. Due to the backlog and staff limitations, there was a delay in processing the refund, for which I apologise. The refund was eventually issued on January 8th, and with Paystack's processing time, it should be reflected in your account shortly.
Regarding the brush, which was part of your order and received on December 21st, we will honour a refund for this item as well. Please return the brush to us, and upon receipt, we will process its refund.
We have taken steps to expand our team and streamline our shipping and inventory processes to prevent such issues in the future. Your experience has been a valuable lesson for us, and we are committed to improving our services.
Thank you for your patience and understanding. If there is anything more we can do to assist you or address your concerns, please feel free to reach out to me directly.
Sincerely,
Tertius Dixon
COO, Petworld