TH
Tracey H
1 reviews | Active since Mar 2017
11 Aug 2023, 17:37
Disgusted
Petworld Cape Gate - So nobody at your store knows what is happening with my order, people are supposedly on lunch at 15:40, so they "will not help me now", as someone called Monique, tells me. Then its Johannesburg's problem, as Monique tells me, then the so-called manager, Melissa, lies and tells me someone will phone me back in 10 minutes. That was at 15:40, and if they do not call me back, she will personally call me. Nobody bothered calling me back, as i knew would happen!! So at the end of the day, nobody knows a damn thing about my order and i get **** to. Each person i had the misfortune of dealing with at the Cape Gate branch is as unhelpful as the next person. What a disgrace! I WANT ANSWERS AS TO WHERE MY ORDER IS!! This is my first, amd very last time i will ever purchase from Petworld again!
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Petworld's replyOfficial
31 Jan 2024, 11:12Dear Tracey,
We've received your feedback regarding your recent order with Petworld, and I want to extend a heartfelt apology for the series of service failings you've encountered.
Each point of your experience has been carefully reviewed:
Since this incident, we have centralized our communication systems, enhancing our ability to respond swiftly and effectively to customer inquiries. This change has been crucial in allowing us to offer real-time support and updates.
Your refund, as processed on August 14th, should have reached you by now. If this is not the case, please let us know immediately so we can rectify the situation. We are determined to learn from this and have taken measures to ensure inventory accuracy and transparency moving forward.
We truly regret that your first experience with us was not reflective of the high standards we strive to maintain. Please accept our sincerest apologies for the inconvenience and frustration this has caused.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
We've received your feedback regarding your recent order with Petworld, and I want to extend a heartfelt apology for the series of service failings you've encountered.
Each point of your experience has been carefully reviewed:
- The progression from order placement to processing was expected to be seamless, yet your order from August 6th met with unforeseen stock issues and communication breakdowns.
- Your request for an update was met with insufficient support from our team members, which is far from the professional standards we uphold.
- The confusion experienced during your interactions with our store was regrettable. Even routine lunchtime staff rotations should never impede the level of service we promise to our customers.
- When you reached out to us on social media for assistance, the delay in providing a clear and prompt response was another lapse in our duty to you.
- The cancellation of your order on the 8th day was a direct consequence of our shortcomings.
- The subsequent refund process through Paystack should have been communicated more clearly, detailing the standard timeframe for such transactions to be completed.
Since this incident, we have centralized our communication systems, enhancing our ability to respond swiftly and effectively to customer inquiries. This change has been crucial in allowing us to offer real-time support and updates.
Your refund, as processed on August 14th, should have reached you by now. If this is not the case, please let us know immediately so we can rectify the situation. We are determined to learn from this and have taken measures to ensure inventory accuracy and transparency moving forward.
We truly regret that your first experience with us was not reflective of the high standards we strive to maintain. Please accept our sincerest apologies for the inconvenience and frustration this has caused.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
Petworld's reply31 Jan 2024, 11:12
Official
Dear Tracey,
We've received your feedback regarding your recent order with Petworld, and I want to extend a heartfelt apology for the series of service failings you've encountered.
Each point of your experience has been carefully reviewed:
Since this incident, we have centralized our communication systems, enhancing our ability to respond swiftly and effectively to customer inquiries. This change has been crucial in allowing us to offer real-time support and updates.
Your refund, as processed on August 14th, should have reached you by now. If this is not the case, please let us know immediately so we can rectify the situation. We are determined to learn from this and have taken measures to ensure inventory accuracy and transparency moving forward.
We truly regret that your first experience with us was not reflective of the high standards we strive to maintain. Please accept our sincerest apologies for the inconvenience and frustration this has caused.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
We've received your feedback regarding your recent order with Petworld, and I want to extend a heartfelt apology for the series of service failings you've encountered.
Each point of your experience has been carefully reviewed:
- The progression from order placement to processing was expected to be seamless, yet your order from August 6th met with unforeseen stock issues and communication breakdowns.
- Your request for an update was met with insufficient support from our team members, which is far from the professional standards we uphold.
- The confusion experienced during your interactions with our store was regrettable. Even routine lunchtime staff rotations should never impede the level of service we promise to our customers.
- When you reached out to us on social media for assistance, the delay in providing a clear and prompt response was another lapse in our duty to you.
- The cancellation of your order on the 8th day was a direct consequence of our shortcomings.
- The subsequent refund process through Paystack should have been communicated more clearly, detailing the standard timeframe for such transactions to be completed.
Since this incident, we have centralized our communication systems, enhancing our ability to respond swiftly and effectively to customer inquiries. This change has been crucial in allowing us to offer real-time support and updates.
Your refund, as processed on August 14th, should have reached you by now. If this is not the case, please let us know immediately so we can rectify the situation. We are determined to learn from this and have taken measures to ensure inventory accuracy and transparency moving forward.
We truly regret that your first experience with us was not reflective of the high standards we strive to maintain. Please accept our sincerest apologies for the inconvenience and frustration this has caused.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld