CB
Cavlyn B
1 reviews | Active since Mar 2022
04 Dec 2023, 13:35
Absolutely Useless Online service!! Do not recommend.
Petworld online is an absolute nightmare.
If you try to purchase online, you will not get notifications directly. Your order will remain in processing for days. Mine was processing from 7 days.
I purchased petfood, there is no contact number for the online store. They do not reply to any emails and complaints.
I had to purchase the pet food elsewhere, I eventually sent a request to cancel my order.. took 3 days for a response to that email. In addition I will have to wait 7-14 days for the refund. That is is a total number of 21 days!!
I regret trying a new pet food supplier!! Don't use them if your pets needs food. It will never arrive as per their website which says 1-5 days..it's an absolute lie!!
I suppose they will also take more than 14 days to refund me. I have never ever had such horrible service!!
Helpful (0)
Replies (2)0
Replies (2)
Petworld's replyOfficial
26 Jan 2024, 15:56Dear Calvyn,
I am Tertius Dixon, Chief Operating Officer at Petworld, reaching out to sincerely apologize for the series of service failures you experienced with your recent online order.
Your journey with us started on November 26th when you placed an order for the Royal Canin Canine Care Nutrition Dry Light Weight Care Maxi Dogs. Unfortunately, this order was marred by a series of missteps on our part, starting with a stock shortage as indicated by the note on December 1st - "RDP ZERO STOCK." This led to an unacceptable delay in processing your order, contrary to the 1-5 days delivery standard we advertise and strive to maintain.
Adding to the frustration, your cancellation request, which should have been handled swiftly and efficiently, took us three days to respond to. This delay in communication and service is far from the level of customer care we commit to providing.
Your Hellopeter review rightly points out these shortcomings, highlighting a breakdown in our service delivery at multiple levels. From the lack of direct notifications to the prolonged processing time and poor response to your concerns, we acknowledge that our service was subpar and fell significantly short of your expectations and our own standards.
Furthermore, the absence of a direct contact number for our online store and the slow response to emails compounded the situation, leaving you with no choice but to seek alternatives for your pet's needs.
It's clear that our internal processes were overwhelmed following the Black Friday sales, and this led to a series of errors, including those made by a new team member. While this context may offer some explanation, it is by no means an excuse for the poor service you received.
Furthermore, I want to assure you that as of today, your refund has been activated. This process is being facilitated by our payment partner, Paystack. Typically, refunds through Paystack take between 3 to 10 business days to be processed and cleared, with most transactions being completed within 3 to 7 days. You will receive a notification directly from Paystack once the transaction has been successfully processed.
We deeply regret the inconvenience and frustration caused, and we are taking robust steps to ensure that such issues are not repeated. Your feedback has been instrumental in highlighting these areas for improvement.
Thank you for your patience and for bringing these issues to our attention. We value your feedback and are committed to making the necessary changes to serve you better in the future.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
I am Tertius Dixon, Chief Operating Officer at Petworld, reaching out to sincerely apologize for the series of service failures you experienced with your recent online order.
Your journey with us started on November 26th when you placed an order for the Royal Canin Canine Care Nutrition Dry Light Weight Care Maxi Dogs. Unfortunately, this order was marred by a series of missteps on our part, starting with a stock shortage as indicated by the note on December 1st - "RDP ZERO STOCK." This led to an unacceptable delay in processing your order, contrary to the 1-5 days delivery standard we advertise and strive to maintain.
Adding to the frustration, your cancellation request, which should have been handled swiftly and efficiently, took us three days to respond to. This delay in communication and service is far from the level of customer care we commit to providing.
Your Hellopeter review rightly points out these shortcomings, highlighting a breakdown in our service delivery at multiple levels. From the lack of direct notifications to the prolonged processing time and poor response to your concerns, we acknowledge that our service was subpar and fell significantly short of your expectations and our own standards.
Furthermore, the absence of a direct contact number for our online store and the slow response to emails compounded the situation, leaving you with no choice but to seek alternatives for your pet's needs.
It's clear that our internal processes were overwhelmed following the Black Friday sales, and this led to a series of errors, including those made by a new team member. While this context may offer some explanation, it is by no means an excuse for the poor service you received.
Furthermore, I want to assure you that as of today, your refund has been activated. This process is being facilitated by our payment partner, Paystack. Typically, refunds through Paystack take between 3 to 10 business days to be processed and cleared, with most transactions being completed within 3 to 7 days. You will receive a notification directly from Paystack once the transaction has been successfully processed.
We deeply regret the inconvenience and frustration caused, and we are taking robust steps to ensure that such issues are not repeated. Your feedback has been instrumental in highlighting these areas for improvement.
Thank you for your patience and for bringing these issues to our attention. We value your feedback and are committed to making the necessary changes to serve you better in the future.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
Petworld's reply26 Jan 2024, 15:56
Official
Dear Calvyn,
I am Tertius Dixon, Chief Operating Officer at Petworld, reaching out to sincerely apologize for the series of service failures you experienced with your recent online order.
Your journey with us started on November 26th when you placed an order for the Royal Canin Canine Care Nutrition Dry Light Weight Care Maxi Dogs. Unfortunately, this order was marred by a series of missteps on our part, starting with a stock shortage as indicated by the note on December 1st - "RDP ZERO STOCK." This led to an unacceptable delay in processing your order, contrary to the 1-5 days delivery standard we advertise and strive to maintain.
Adding to the frustration, your cancellation request, which should have been handled swiftly and efficiently, took us three days to respond to. This delay in communication and service is far from the level of customer care we commit to providing.
Your Hellopeter review rightly points out these shortcomings, highlighting a breakdown in our service delivery at multiple levels. From the lack of direct notifications to the prolonged processing time and poor response to your concerns, we acknowledge that our service was subpar and fell significantly short of your expectations and our own standards.
Furthermore, the absence of a direct contact number for our online store and the slow response to emails compounded the situation, leaving you with no choice but to seek alternatives for your pet's needs.
It's clear that our internal processes were overwhelmed following the Black Friday sales, and this led to a series of errors, including those made by a new team member. While this context may offer some explanation, it is by no means an excuse for the poor service you received.
Furthermore, I want to assure you that as of today, your refund has been activated. This process is being facilitated by our payment partner, Paystack. Typically, refunds through Paystack take between 3 to 10 business days to be processed and cleared, with most transactions being completed within 3 to 7 days. You will receive a notification directly from Paystack once the transaction has been successfully processed.
We deeply regret the inconvenience and frustration caused, and we are taking robust steps to ensure that such issues are not repeated. Your feedback has been instrumental in highlighting these areas for improvement.
Thank you for your patience and for bringing these issues to our attention. We value your feedback and are committed to making the necessary changes to serve you better in the future.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
I am Tertius Dixon, Chief Operating Officer at Petworld, reaching out to sincerely apologize for the series of service failures you experienced with your recent online order.
Your journey with us started on November 26th when you placed an order for the Royal Canin Canine Care Nutrition Dry Light Weight Care Maxi Dogs. Unfortunately, this order was marred by a series of missteps on our part, starting with a stock shortage as indicated by the note on December 1st - "RDP ZERO STOCK." This led to an unacceptable delay in processing your order, contrary to the 1-5 days delivery standard we advertise and strive to maintain.
Adding to the frustration, your cancellation request, which should have been handled swiftly and efficiently, took us three days to respond to. This delay in communication and service is far from the level of customer care we commit to providing.
Your Hellopeter review rightly points out these shortcomings, highlighting a breakdown in our service delivery at multiple levels. From the lack of direct notifications to the prolonged processing time and poor response to your concerns, we acknowledge that our service was subpar and fell significantly short of your expectations and our own standards.
Furthermore, the absence of a direct contact number for our online store and the slow response to emails compounded the situation, leaving you with no choice but to seek alternatives for your pet's needs.
It's clear that our internal processes were overwhelmed following the Black Friday sales, and this led to a series of errors, including those made by a new team member. While this context may offer some explanation, it is by no means an excuse for the poor service you received.
Furthermore, I want to assure you that as of today, your refund has been activated. This process is being facilitated by our payment partner, Paystack. Typically, refunds through Paystack take between 3 to 10 business days to be processed and cleared, with most transactions being completed within 3 to 7 days. You will receive a notification directly from Paystack once the transaction has been successfully processed.
We deeply regret the inconvenience and frustration caused, and we are taking robust steps to ensure that such issues are not repeated. Your feedback has been instrumental in highlighting these areas for improvement.
Thank you for your patience and for bringing these issues to our attention. We value your feedback and are committed to making the necessary changes to serve you better in the future.
Warm regards,
Tertius Dixon
Chief Operating Officer
Petworld
CB
Cavlyn B's updateReviewer Update
13 Feb 2024, 07:49Good Day
I am writting to express my gratitude in the manner to which Petworld attended to my compliant.
They were responsive and understanding. I appreciated the feedback, emails and kind geatures offered to me from a customer service perspective.
I think everyone deserves a second opportunity and I believe that Petworld had done more than enough to compensate me and I will remain a customer with them.
Thank You Petworld!!
I am writting to express my gratitude in the manner to which Petworld attended to my compliant.
They were responsive and understanding. I appreciated the feedback, emails and kind geatures offered to me from a customer service perspective.
I think everyone deserves a second opportunity and I believe that Petworld had done more than enough to compensate me and I will remain a customer with them.
Thank You Petworld!!
CB
Cavlyn B's update13 Feb 2024, 07:49
Reviewer Update
Good Day
I am writting to express my gratitude in the manner to which Petworld attended to my compliant.
They were responsive and understanding. I appreciated the feedback, emails and kind geatures offered to me from a customer service perspective.
I think everyone deserves a second opportunity and I believe that Petworld had done more than enough to compensate me and I will remain a customer with them.
Thank You Petworld!!
I am writting to express my gratitude in the manner to which Petworld attended to my compliant.
They were responsive and understanding. I appreciated the feedback, emails and kind geatures offered to me from a customer service perspective.
I think everyone deserves a second opportunity and I believe that Petworld had done more than enough to compensate me and I will remain a customer with them.
Thank You Petworld!!