Absolutely disappointed with the service received! Purchased dog food,that is really expensive and to find out it expires in less than a month and a half, no one could assist me with the query I had, instead giving me advice on things that had no relevanc

Dear Krishantha,

Thank you so much for taking the time to share your feedback and for bringing these issues to our attention. I sincerely apologise for the frustration and disappointment you've experienced with your recent purchase and our handling of your enquiries. I understand how important it is to get the right product, especially when it concerns your pup's health and well-being.

Firstly, I want to address the expiration date issue. You’re absolutely right—receiving a bag of food with such a short shelf life is not acceptable, especially when you've invested in high-quality nutrition for your dog. This is something we take very seriously, and I’ve raised it with our dispatch team to ensure better oversight in the future. We want to make sure that every customer receives products with a suitable shelf life that meets their needs.

Regarding the confusion with the kibble size, I understand the importance of getting the correct product for your Chihuahua, particularly given his jaw structure and the difficulties he’s had with chewing. I apologise for the unnecessary information and for not addressing your concerns appropriately at the outset. Taryn was quick to reach out to the supplier for clarification, and I appreciate her diligence in ensuring that the correct information was provided to you. I regret that my earlier responses did not meet your expectations, and I assure you that I am taking steps to ensure this doesn’t happen again.

I’m glad that Taryn was able to step in and provide the support and information you needed. Her dedication is exactly what we strive for at Petworld, and I’m grateful that she was able to turn things around for you. We appreciate your understanding and patience as we worked through this, and I hope that the replacement bag we’ve sent will be more suitable for your pup’s needs.

Please know that we value your business and are committed to learning from this experience to serve you better in the future. Should you have any more questions or concerns, or if there’s anything else we can do to assist, don’t hesitate to reach out. We’re here to support you and your Chihuahua in any way we can.

Thank you again, Krishantha, for allowing us to make things right.

Warm regards,

Vannessa