Based on recent customer reviews, Petsure is valued for warm, knowledgeable pet insurance consultants who patiently explain policy terms, exclusions and premiums until customers feel confident about cover for their furbabies. Named agents are repeatedly praised by name for professionalism and quick follow through, and one claim was reportedly settled into a bank account within hours of submission. Affordability and peace of mind feature strongly. A minority report unreturned calls when seeking pet cover information, and one felt policy options were added without their consent.
TrustIndex
5.2
NPS Score
100
Recommended: Very Likely
Oct '25 - Sep '26
Frequently Asked Questions About Petsure
What do customers say about Petsure?
Based on recent customer reviews, Petsure is valued for warm, knowledgeable pet insurance consultants who patiently explain policy terms, exclusions and premiums until customers feel confident about cover for their furbabies. Named agents are repeatedly praised by name for professionalism and quick follow through, and one claim was reportedly settled into a bank account within hours of submission. Affordability and peace of mind feature strongly. A minority report unreturned calls when seeking pet cover information, and one felt policy options were added without their consent.
Is Petsure trustworthy?
Petsure has a TrustIndex of 5.2 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. Hellopeter has tracked Petsure across 227 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2018
Excellent Service - Chandre van der Heever.
They always give me the best service. Chandre van der Heever is excellent and assisted me with a lot of things and always know exactly what I need. Thank you Chandre. It is really a pleasure to deal with Dotsure. I am very happy with the service I got.
1 reviews | Active since Jul 2018
Excellent Service - Chandre van der Heever.
They always give me the best service. Chandre van der Heever is excellent and assisted me with a lot of things and always know exactly what I need. Thank you Chandre. It is really a pleasure to deal with Dotsure. I am very happy with the service I got.
1 reviews | Active since Mar 2026
The cover i recieved for my Pet is very affordable and convinient also it has given me peace of mind
The cover i recieved for my Pet is very affordable and convinient also it has given me peace of mind. I would reccomend Dotsure to friends and family.
1 reviews | Active since Mar 2026
The cover i recieved for my Pet is very affordable and convinient also it has given me peace of mind
The cover i recieved for my Pet is very affordable and convinient also it has given me peace of mind. I would reccomend Dotsure to friends and family.
1 reviews | Active since Mar 2026
The consulted I spok...
The consulted I spoke with was very kind and explained each detail to me I understood.
1 reviews | Active since Mar 2026
The consulted I spok...
The consulted I spoke with was very kind and explained each detail to me I understood.