Based on recent customer reviews, Petsure is valued for warm, knowledgeable pet insurance consultants who patiently explain policy terms, exclusions and premiums until customers feel confident about cover for their furbabies. Named agents are repeatedly praised by name for professionalism and quick follow through, and one claim was reportedly settled into a bank account within hours of submission. Affordability and peace of mind feature strongly. A minority report unreturned calls when seeking pet cover information, and one felt policy options were added without their consent.
TrustIndex
5.3
NPS Score
100
Recommended: Very Likely
Dec '25 - Nov '26
Frequently Asked Questions About Petsure
What do customers say about Petsure?
Based on recent customer reviews, Petsure is valued for warm, knowledgeable pet insurance consultants who patiently explain policy terms, exclusions and premiums until customers feel confident about cover for their furbabies. Named agents are repeatedly praised by name for professionalism and quick follow through, and one claim was reportedly settled into a bank account within hours of submission. Affordability and peace of mind feature strongly. A minority report unreturned calls when seeking pet cover information, and one felt policy options were added without their consent.
Is Petsure trustworthy?
Petsure has a TrustIndex of 5.3 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked Petsure across 230 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
M8ss
Your consultant was very professional and helpful made choosing this pet insurance a very easy decision
1 reviews | Active since Nov 2026
M8ss
Your consultant was very professional and helpful made choosing this pet insurance a very easy decision
1 reviews | Active since Sept 2018
Troy Stoffels called me on Monday as per my request, explained the policy I chose, professional a...
Troy Stoffels called me on Monday as per my request, explained the policy I chose, professional and friendly. Thank you
1 reviews | Active since Jul 2018
Excellent Service - Chandre van der Heever.
They always give me the best service. Chandre van der Heever is excellent and assisted me with a lot of things and always know exactly what I need. Thank you Chandre. It is really a pleasure to deal with Dotsure. I am very happy with the service I got.
1 reviews | Active since Jul 2018
Excellent Service - Chandre van der Heever.
They always give me the best service. Chandre van der Heever is excellent and assisted me with a lot of things and always know exactly what I need. Thank you Chandre. It is really a pleasure to deal with Dotsure. I am very happy with the service I got.