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Petsure

Claimed Business
|4.4
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary

Based on recent customer reviews, Petsure is valued for warm, knowledgeable pet insurance consultants who patiently explain policy terms, exclusions and premiums until customers feel confident about cover for their furbabies. Named agents are repeatedly praised by name for professionalism and quick follow through, and one claim was reportedly settled into a bank account within hours of submission. Affordability and peace of mind feature strongly. A minority report unreturned calls when seeking pet cover information, and one felt policy options were added without their consent.

Performance(last 12 months):
Trustindex Rating
5.2
NPS Score
100Very Likely
Review Distribution
4.4|16 Reviews

Oct '25 - Sep '26

Frequently Asked Questions About Petsure

What do customers say about Petsure?

Based on recent customer reviews, Petsure is valued for warm, knowledgeable pet insurance consultants who patiently explain policy terms, exclusions and premiums until customers feel confident about cover for their furbabies. Named agents are repeatedly praised by name for professionalism and quick follow through, and one claim was reportedly settled into a bank account within hours of submission. Affordability and peace of mind feature strongly. A minority report unreturned calls when seeking pet cover information, and one felt policy options were added without their consent.

Is Petsure trustworthy?

Petsure has a TrustIndex of 5.2 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. Hellopeter has tracked Petsure across 227 total reviews. How is the TrustIndex calculated? →

Recent reviews (16)

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VS
Valerie S

1 reviews | Active since Nov 2018

14 Sept 2026, 12:39

A lady, Eriks Richte...

A lady, Eriks Richter, helped me 5 stars+ Her service was friendly and fast and efficient!!

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manda M

1 reviews | Active since Aug 2025

3 Sept 2026, 20:01

Very professional, k...

Very professional, kind and have passion with her work Olwethy Kaleni

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Andrew B

1 reviews | Active since Jul 2010

31 Aug 2026, 16:36

Quick and Prompt Service

I submitted a claim at 10h00 and received settlement in my bank at 13h00 the same day! AMAZING

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Marizanna C

1 reviews | Active since Jul 2018

27 Jul 2026, 13:54

Excellent Service - Chandre van der Heever.

They always give me the best service. Chandre van der Heever is excellent and assisted me with a lot of things and always know exactly what I need. Thank you Chandre. It is really a pleasure to deal with Dotsure. I am very happy with the service I got.

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Claudia K

1 reviews | Active since Aug 2020

4 May 2026, 09:44

I would like to write a review about Miway Blink

I would like to write a review about Miway Blink. Thanks to Ntando Nkosi for assisting me very quickly and efficiently.

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Tammy B

1 reviews | Active since Sept 2019

16 Apr 2026, 14:36

Best service

Always so efficient and fast and friendly. A pleasure to work with.

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Vuyani V

1 reviews | Active since Mar 2026

20 Mar 2026, 12:58

The cover i recieved for my Pet is very affordable and convinient also it has given me peace of mind

The cover i recieved for my Pet is very affordable and convinient also it has given me peace of mind. I would reccomend Dotsure to friends and family.

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Nhlanhla M

1 reviews | Active since Mar 2026

20 Mar 2026, 12:39

The consulted I spok...

The consulted I spoke with was very kind and explained each detail to me I understood.

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