money before compassion for animals

contracted this company to fly 2 cats from Jhb to CT - without doubt the most stressful issue of my relocation. Asked several times to be kept in the loop about how the trip was going - never happened. Was promised waybill info, still not received. Asked that when they land in CT, person receiving cats on my behalf, be called so that he could go home to take delivery. Never happened - instead she arrives at residence and then phones to say she's outside - no-one there to take delivery, so she takes them to her home. All the time, not agreeing to release cats until final payment received. Bear in mind, I was in the middle of relocating. Long story short, flight was delayed, which I wasn't informed of either - my cats spent 10 hours in their boxes. She apparently also runs an \animal shelter"- the mind boggles. Interestingly"