Disgusting Service

Good day, My son was involved in an accident that was caused by a Petrosure client, a cliam was logged by their client with claim nr: Petro1379/4. On Monday 30 July I contacted Petrosure and was transferred to Kile. I wanted to know what is the process to follow to get my sons car repaired as we are the 3rd party and do not have insurance. Kile would find out and contact me back, every week I followed up and Kile gave me the same message, I will call you back now. On Monday 27 August I eventually got hold of her manager Donovan, he insured he will get Kile to contact me to get this sorted. Still nothing 4 days later. In the mean while my son can not get to work nor Varsity, hey but Petrosure does not care......its just a 3rd party. I am no so fedup with this, I will be loging a report with the ombudsman aswell.