AS
Amanda S
1 reviews | Active since Nov 2017
28 Jan 2018, 17:48
Lost parcel
I have red on Petit Fox's website how easy it is to sell clothes to them. So this is what I did. On 27 Dec. last year I took a box of mostly new clothes to one of Pargo's 1000 drop off points in the country, just as it is explained on the website. They say there that most parcels reaches them within 2 weeks. Well, mine still has not reached them. The latest that I they told me was that my parcel has been picked up by another courier which is not on Pargo's payroll. I do not understand how this could happen, and how business could be done in this manner. Furthermore, how can I be refunded for a box of clothes which Petit Fox has not even seen. I regret having send the box off to them and I am very disappointed with their service.
Helpful (0)
Replies (1)0
Replies (1)
Petit Fox's replyOfficial
30 Jan 2018, 12:58Hi Amanda, we are terribly sorry about this and can assure you we did everything possible to try and locate the parcel. Unfortunately we are also a victim here as we do not have full control over the courier company’s operations. That being said, we are glad that we could find an arrangement together to settle the incident and that we are still counting you among our customers. Thank you for your support!
The Petit Fox Team
Best regards,
Petit Fox's reply30 Jan 2018, 12:58
Official
Hi Amanda, we are terribly sorry about this and can assure you we did everything possible to try and locate the parcel. Unfortunately we are also a victim here as we do not have full control over the courier company’s operations. That being said, we are glad that we could find an arrangement together to settle the incident and that we are still counting you among our customers. Thank you for your support!
The Petit Fox Team
Best regards,