BM
Bongiwe M
1 reviews | Active since Mar 2020
22 Dec 2021, 07:03
Don't Shop @Petit Fox during December.
It's been 5 days now my parcel haven't arrived. Plus they do Pargo deliveries next door to my place like I have to go next door to collect it lmao why don't just drop the parcel at my address????? IT'S NEXT DOOR FOR GOD SAKE.! Petit Fox u really need to improve your service. Give people options if they want to courier straight to the door they're definitely accountable for the cost right? Why not?
It's December we want our parcels ASAP and here you are taking 5 days to courier a parcel. Some companies even deliver on weekends within 3 days to top their service cause it's busy. Improve!
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Petit Fox's replyOfficial
30 Dec 2021, 13:33Hi Bongiwe, we are so sorry the courier took so long to deliver your parcel this time - we've used Pargo for your previous orders and it always went smoothly 😞
At checkout it is mentioned that we use Pargo for deliveries out of main centres. As discussed over the phone with you, we are always happy to accommodate customers who wish to change this, and we fully agree that this option is not clearly stated at checkout. So thank you for your feedback, we will certainly look into how this can be improved.
At checkout it is mentioned that we use Pargo for deliveries out of main centres. As discussed over the phone with you, we are always happy to accommodate customers who wish to change this, and we fully agree that this option is not clearly stated at checkout. So thank you for your feedback, we will certainly look into how this can be improved.
Petit Fox's reply30 Dec 2021, 13:33
Official
Hi Bongiwe, we are so sorry the courier took so long to deliver your parcel this time - we've used Pargo for your previous orders and it always went smoothly 😞
At checkout it is mentioned that we use Pargo for deliveries out of main centres. As discussed over the phone with you, we are always happy to accommodate customers who wish to change this, and we fully agree that this option is not clearly stated at checkout. So thank you for your feedback, we will certainly look into how this can be improved.
At checkout it is mentioned that we use Pargo for deliveries out of main centres. As discussed over the phone with you, we are always happy to accommodate customers who wish to change this, and we fully agree that this option is not clearly stated at checkout. So thank you for your feedback, we will certainly look into how this can be improved.