Damage to furniture

What a terrible experience I've had with this company. End of October 2020 I had to move from Cape Town to the northern cape. When my furniture arrived in the northern cape 90 % of it was damaged: my bed, chest of drawer, couch and bar chairs. The guy who brought the stuff told me the truck was very full. I was informed by Annamarie I had to fill in a damaged claim. Three weeks later I had to phone in and ask what the latest update on my claim is. Errol then told me their company is not suppose to move furniture (I was not informed about this from the start), when I asked him why did they then continue to move my stuff if they are not suppose to he had no answer. Furthermore he said that I did not tick on the form that I want insurance ( this too was not even asked from the start). To top it all Errol also said their company insurance does not insure them for furniture that they move and therefor they can't do anything about my furniture being damaged. How is this my issue is my question? Why move furniture when you not suppose to?