SR
Shaun R
1 reviews | Active since Jan 2021
07 Jan 2021, 20:23
Poor Service
Delays and poor services from start to end. Still waiting for my return to be concluded
Helpful (0)
Replies (15)0
Replies (15)
Pet Mall's replyOfficial
07 Jan 2021, 21:29Many thanks for your rating Shaun We jump through hoops to get your order to you before holidays. 3 to 5 working days prior to holiday break? Please allow us time for refund policy to take effect on more stricter terms It seems flexible wasn't received too well. Apologies
Pet Mall's reply07 Jan 2021, 21:29
Official
Many thanks for your rating Shaun We jump through hoops to get your order to you before holidays. 3 to 5 working days prior to holiday break? Please allow us time for refund policy to take effect on more stricter terms It seems flexible wasn't received too well. Apologies
SR
Shaun R's updateReviewer Update
08 Jan 2021, 11:21For the interest of others, it seems I will have to state all the facts to prove issues in your service
Surely you collect the item, and before refunding me you access whether I am to pay for any courier charges?
- Order placed 16/12/2020.
- Tried to contact Pet Mall via the website & email multiple times, then approaches Payfast and finally got a reply from Pet Mall on 22-12-2020. - Your email issues were noted
- I would think it was for this reason you "jumped through hoops"
- My return has not been collected to date, and I still don't know when the courier will collect the item
- 24 Dec you state via email it will be collected on Monday
- 29 Dec you then tell me you only re-open 4 Jan
- 6 Jan you tell me you will send the courier. Still waiting.
Surely you collect the item, and before refunding me you access whether I am to pay for any courier charges?
SR
Shaun R's update08 Jan 2021, 11:21
Reviewer Update
For the interest of others, it seems I will have to state all the facts to prove issues in your service
Surely you collect the item, and before refunding me you access whether I am to pay for any courier charges?
- Order placed 16/12/2020.
- Tried to contact Pet Mall via the website & email multiple times, then approaches Payfast and finally got a reply from Pet Mall on 22-12-2020. - Your email issues were noted
- I would think it was for this reason you "jumped through hoops"
- My return has not been collected to date, and I still don't know when the courier will collect the item
- 24 Dec you state via email it will be collected on Monday
- 29 Dec you then tell me you only re-open 4 Jan
- 6 Jan you tell me you will send the courier. Still waiting.
Surely you collect the item, and before refunding me you access whether I am to pay for any courier charges?
Pet Mall's replyOfficial
08 Jan 2021, 20:31Dear Sir
We jump through hoops to get the order to you over a long weekend within 4 working days. We shut down office for 3 days of holiday mainly cause there were almost no courier services during this time.
We jump through hoops to get the order to you over a long weekend within 4 working days. We shut down office for 3 days of holiday mainly cause there were almost no courier services during this time.
Pet Mall's reply08 Jan 2021, 20:31
Official
Dear Sir
We jump through hoops to get the order to you over a long weekend within 4 working days. We shut down office for 3 days of holiday mainly cause there were almost no courier services during this time.
We jump through hoops to get the order to you over a long weekend within 4 working days. We shut down office for 3 days of holiday mainly cause there were almost no courier services during this time.
Pet Mall's replyOfficial
08 Jan 2021, 20:38Apologies for this unforeseen. We continued to correspond with you during this out of office period. Its probably not needless to mention that during this closed offfice 3 day period you were discussing changing your order last week still with options for additions?
Pet Mall's reply08 Jan 2021, 20:38
Official
Apologies for this unforeseen. We continued to correspond with you during this out of office period. Its probably not needless to mention that during this closed offfice 3 day period you were discussing changing your order last week still with options for additions?
Pet Mall's replyOfficial
08 Jan 2021, 21:04We fully appreciated your resilience in wanting to adress your exchange during this closed holiday periodand definitely entertained this nevertheless
Pet Mall's reply08 Jan 2021, 21:04
Official
We fully appreciated your resilience in wanting to adress your exchange during this closed holiday periodand definitely entertained this nevertheless
Pet Mall's replyOfficial
08 Jan 2021, 21:04You indicated in your mails you were fully aversed with the returns policy. The conditions are crystal clear and we surely dont have to echo any part thereof as they are very very simple and explicit AND This is definitely not a correspondence platform.
Pet Mall's reply08 Jan 2021, 21:04
Official
You indicated in your mails you were fully aversed with the returns policy. The conditions are crystal clear and we surely dont have to echo any part thereof as they are very very simple and explicit AND This is definitely not a correspondence platform.
Pet Mall's replyOfficial
08 Jan 2021, 21:23Please accept our sincerest Apologies for not meeting your expectations I am afraid we fallable and not capable of providing better turnaround over holiday periods. We back to full operational capacity this week and giving your exchange instruction received Wednesday 5 Jan, the utmost attention.
Pet Mall's reply08 Jan 2021, 21:23
Official
Please accept our sincerest Apologies for not meeting your expectations I am afraid we fallable and not capable of providing better turnaround over holiday periods. We back to full operational capacity this week and giving your exchange instruction received Wednesday 5 Jan, the utmost attention.
SR
Shaun R's updateReviewer Update
15 Jan 2021, 08:5715/01/2021
Still waiting for my Return to be collected that I paid for upfront
No courier details provided previously in order to ensure someone is available, except for today for the first time.
Pet Mall only wants to handle queries via WhatsApp or phone call. Don't bother using their website or emails
Still waiting for my Return to be collected that I paid for upfront
No courier details provided previously in order to ensure someone is available, except for today for the first time.
Pet Mall only wants to handle queries via WhatsApp or phone call. Don't bother using their website or emails
SR
Shaun R's update15 Jan 2021, 08:57
Reviewer Update
15/01/2021
Still waiting for my Return to be collected that I paid for upfront
No courier details provided previously in order to ensure someone is available, except for today for the first time.
Pet Mall only wants to handle queries via WhatsApp or phone call. Don't bother using their website or emails
Still waiting for my Return to be collected that I paid for upfront
No courier details provided previously in order to ensure someone is available, except for today for the first time.
Pet Mall only wants to handle queries via WhatsApp or phone call. Don't bother using their website or emails
Pet Mall's replyOfficial
15 Jan 2021, 09:14The OPS manger has phone record every time the driver is at your estate and unable to get hold of you at the gate. You confirm speaking to them as well and that you just not available when they collect. Please liase directly with driver for around your availability This could of done on day 1.
Pet Mall's reply15 Jan 2021, 09:14
Official
The OPS manger has phone record every time the driver is at your estate and unable to get hold of you at the gate. You confirm speaking to them as well and that you just not available when they collect. Please liase directly with driver for around your availability This could of done on day 1.
Pet Mall's replyOfficial
15 Jan 2021, 09:16This will be 5th successive attempt not getting hold of you at entrance. Please just be civil in expectations with the courier company They provide very reputable services in the same standard manner daily. Please make it easy on them its not that hard
Pet Mall's reply15 Jan 2021, 09:16
Official
This will be 5th successive attempt not getting hold of you at entrance. Please just be civil in expectations with the courier company They provide very reputable services in the same standard manner daily. Please make it easy on them its not that hard
SR
Shaun R's updateReviewer Update
15 Jan 2021, 09:17Pet Mall, you guys are pathetic.
1. You didn't inform me of the original collection.
2. The courier did not want to wait for 4 minutes at 16:24 for me to get home
3. Still to date, I have no been provided with Courier details to do the above
Useless! Facts speak for themselves, of which you don't have any
1. You didn't inform me of the original collection.
2. The courier did not want to wait for 4 minutes at 16:24 for me to get home
3. Still to date, I have no been provided with Courier details to do the above
Useless! Facts speak for themselves, of which you don't have any
SR
Shaun R's update15 Jan 2021, 09:17
Reviewer Update
Pet Mall, you guys are pathetic.
1. You didn't inform me of the original collection.
2. The courier did not want to wait for 4 minutes at 16:24 for me to get home
3. Still to date, I have no been provided with Courier details to do the above
Useless! Facts speak for themselves, of which you don't have any
1. You didn't inform me of the original collection.
2. The courier did not want to wait for 4 minutes at 16:24 for me to get home
3. Still to date, I have no been provided with Courier details to do the above
Useless! Facts speak for themselves, of which you don't have any
SR
Shaun R's updateReviewer Update
15 Jan 2021, 09:19Provide the courier details so we can confirm your "5 attempts story" because currently, you're simply putting things out there without facts in order to not harm Pet Malls already bad image
SR
Shaun R's update15 Jan 2021, 09:19
Reviewer Update
Provide the courier details so we can confirm your "5 attempts story" because currently, you're simply putting things out there without facts in order to not harm Pet Malls already bad image
Pet Mall's replyOfficial
15 Jan 2021, 09:25Also please no more 1 line cryptic wastefull mails and ***** estranged behaviour. It seems you are going out of your way to achieve who knows what.
Pet Mall's reply15 Jan 2021, 09:25
Official
Also please no more 1 line cryptic wastefull mails and ***** estranged behaviour. It seems you are going out of your way to achieve who knows what.
Pet Mall's replyOfficial
15 Jan 2021, 09:25We still here just lets be direct and we need to speek hourly or every minute or if we have to but lets use direct communication lines please That was the request so that we can give it more urgent attention.
Pet Mall's reply15 Jan 2021, 09:25
Official
We still here just lets be direct and we need to speek hourly or every minute or if we have to but lets use direct communication lines please That was the request so that we can give it more urgent attention.
SR
Shaun R's updateReviewer Update
15 Jan 2021, 09:34@Petmall, i agree on the direct communication, so call me if you need to.
If Pet Mall is going out their way to defend their poor service, then you leave me no choice but to state the facts to help future customers
If Pet Mall is going out their way to defend their poor service, then you leave me no choice but to state the facts to help future customers
SR
Shaun R's update15 Jan 2021, 09:34
Reviewer Update
@Petmall, i agree on the direct communication, so call me if you need to.
If Pet Mall is going out their way to defend their poor service, then you leave me no choice but to state the facts to help future customers
If Pet Mall is going out their way to defend their poor service, then you leave me no choice but to state the facts to help future customers