BF
Bianca F
1 reviews | Active since Jan 2021
07 Jan 2021, 08:36
Pathetic!
Worst decision I ever made buying anything from this place! My order was supposed to be delivered on the 17th of December. I then contacted Pet Mall to advise them that we won't be home that week and they agreed to delay delivery. It is the 7th of January and I still have not received my package. What put me off was the fact that I had to try and trace my own package after the Pet Mall employee told me that the courier company couldn't get hold of me for delivery (after they agreed that delivery will be delayed). Now my package has gone missing and no one has contacted me with any feedback. I will never buy from Pet Mall again - there are much better online pet stores!
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Replies (5)0
Replies (5)
Pet Mall's replyOfficial
28 Jan 2021, 22:48Hi Bianca
Thanks for your review. Your package went out way before you went on holiday. The couriers normally tries 3 times before they escalate it. This was all before the holiday We checked the number they were using and it was the correct number Sorry they couldn't get hold of you.
Thanks for your review. Your package went out way before you went on holiday. The couriers normally tries 3 times before they escalate it. This was all before the holiday We checked the number they were using and it was the correct number Sorry they couldn't get hold of you.
Pet Mall's reply28 Jan 2021, 22:48
Official
Hi Bianca
Thanks for your review. Your package went out way before you went on holiday. The couriers normally tries 3 times before they escalate it. This was all before the holiday We checked the number they were using and it was the correct number Sorry they couldn't get hold of you.
Thanks for your review. Your package went out way before you went on holiday. The couriers normally tries 3 times before they escalate it. This was all before the holiday We checked the number they were using and it was the correct number Sorry they couldn't get hold of you.
Pet Mall's replyOfficial
28 Jan 2021, 22:51After the holiday break there was a questionable attempt which we ask for proof on the 5 Jan The order was dormant at the depot for 4 weeks and went missing which resulted in you getting refunded
Pet Mall's reply28 Jan 2021, 22:51
Official
After the holiday break there was a questionable attempt which we ask for proof on the 5 Jan The order was dormant at the depot for 4 weeks and went missing which resulted in you getting refunded
Pet Mall's replyOfficial
28 Jan 2021, 22:56For reference of readers we use the best available couriers they more than competant to reach any destination and have world class quality management systems. There is an allocated driver whose number is available for your designated area and direct contact os the assured way of contact and delivery
Pet Mall's reply28 Jan 2021, 22:56
Official
For reference of readers we use the best available couriers they more than competant to reach any destination and have world class quality management systems. There is an allocated driver whose number is available for your designated area and direct contact os the assured way of contact and delivery
Pet Mall's replyOfficial
28 Jan 2021, 23:07"Doorbell Issues"are escalated after 3 attempts of mails and calls. At this time the courier starts giving detailed account of daily attempts made to get hold of the receiver. At that point direct contact with driver essential as and the only course of action.
Pet Mall's reply28 Jan 2021, 23:07
Official
"Doorbell Issues"are escalated after 3 attempts of mails and calls. At this time the courier starts giving detailed account of daily attempts made to get hold of the receiver. At that point direct contact with driver essential as and the only course of action.
Pet Mall's replyOfficial
28 Jan 2021, 23:10As far as missing packages are concerned as in this case we take full accountability and will always carry the risk and never pass it to the customer Will either offer a refund or corrective action. Thanks for allowing us to offer you this option Bianca
Pet Mall's reply28 Jan 2021, 23:10
Official
As far as missing packages are concerned as in this case we take full accountability and will always carry the risk and never pass it to the customer Will either offer a refund or corrective action. Thanks for allowing us to offer you this option Bianca