MH
Michelle H
1 reviews | Active since Sept 2012
01 Oct 2020, 11:01
No service! Avoid!
No service! Order stuff on 16 September ...still nothing by 1 October. Thankfully I did not order dog food! My dogs would have been starving by now!
Helpful (0)
Replies (3)0
Replies (3)
Pet Mall's replyOfficial
01 Oct 2020, 13:29Apologies for the inconvenience. We were made to believe, by courier in question, that it was delivered on 18 Sept. We are working with the entity's management team to prevent a similar occurrence by implementing added quality checks to their assurance program at the depot dispatch area.
Best regards,
Pet Mall's reply01 Oct 2020, 13:29
Official
Apologies for the inconvenience. We were made to believe, by courier in question, that it was delivered on 18 Sept. We are working with the entity's management team to prevent a similar occurrence by implementing added quality checks to their assurance program at the depot dispatch area.
Best regards,
Pet Mall's replyOfficial
01 Oct 2020, 13:33Thanks for your prompt of the missing package yesterday which lead to this investigation outcome. Naturally we would not hesitate to offer you a full refund as per policy and a discount on for purchase for inconvenience experienced. Many thanks for considering.
Best regards,
Pet Mall's reply01 Oct 2020, 13:33
Official
Thanks for your prompt of the missing package yesterday which lead to this investigation outcome. Naturally we would not hesitate to offer you a full refund as per policy and a discount on for purchase for inconvenience experienced. Many thanks for considering.
Best regards,
MH
Michelle H's updateReviewer Update
01 Oct 2020, 16:30Please don't misrepresent the facts... as if the package is only missing since yesterday! The facts are: I received confirmation of my order on 16 September. - that's all. Thereafter NO communication from Pet Mall! I had to ask about the outstanding order Monday, 28 September. You came back to me Tuesday evening, with the promise to sort it out the following day, being Wednesday 30 September. Today is Thursday 1 October - no delivery.. no feedback - Only a phone call AFTER I complained on Hello Peter.
MH
Michelle H's update01 Oct 2020, 16:30
Reviewer Update
Please don't misrepresent the facts... as if the package is only missing since yesterday! The facts are: I received confirmation of my order on 16 September. - that's all. Thereafter NO communication from Pet Mall! I had to ask about the outstanding order Monday, 28 September. You came back to me Tuesday evening, with the promise to sort it out the following day, being Wednesday 30 September. Today is Thursday 1 October - no delivery.. no feedback - Only a phone call AFTER I complained on Hello Peter.