LS
Lizel S
1 reviews | Active since Nov 2020
03 Nov 2020, 16:49
False advertising of Pet Mall
Pet Mall does false advertising. I order doggie boots for my dog. Just below the page you can purchase the boots, there is a video showing a dog running with 4 boots. On my invoice there is a photo of 4 boots. A dog, as far as I know, has 4 paws. The boots arrived and were only 2. I contacted Pet Mall and they are adamant that these boots only comes in pairs of 2 and will not budge on the fact that they are falsely advertising a product.
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Pet Mall's replyOfficial
03 Nov 2020, 19:16APOLOGIES for the mistake. We take serious exception to accusations of false advertising. The moment this arises We immediately terminate sale at full refund to customer without prejudice Our Policy is firm WE DO NOT HAGGLE & get threatened for discounts on account of infamously going viral . Sorry
Pet Mall's reply03 Nov 2020, 19:16
Official
APOLOGIES for the mistake. We take serious exception to accusations of false advertising. The moment this arises We immediately terminate sale at full refund to customer without prejudice Our Policy is firm WE DO NOT HAGGLE & get threatened for discounts on account of infamously going viral . Sorry
Pet Mall's replyOfficial
03 Nov 2020, 19:25Apologies for not meeting your expectations We will take full owness to refund you for this tragic mistake. We SINCERELY APOLOGISE for the inconvenience. We will provide additional disclaimers on videos and amend our Terms and conditions to ensure customers do not get inconvenienced by ambiguities
Pet Mall's reply03 Nov 2020, 19:25
Official
Apologies for not meeting your expectations We will take full owness to refund you for this tragic mistake. We SINCERELY APOLOGISE for the inconvenience. We will provide additional disclaimers on videos and amend our Terms and conditions to ensure customers do not get inconvenienced by ambiguities