Impossible to make a claim with Dotsure

Dotsure claims to pay out in 48 hours but you cannot/impossible to submit a claim so it is easy to make this statement They only have a portal and when you log on It says "Houston we have a problem" You can only chat to a Bot which is pointless. I don't think they even employ humans anymore as no one can help No point in paying for a policy when all they can say is "Houston we have a problem"