*****/BREACH OF CONTRACT

Good day. 1. For the past 8 years iv been a policy holder. The policies seem to contradict itself. Earlier this year, say 2 months ago. My cat was admitted and overnighted at PANARAMA hospital due to a referral his PRIVATE VET- (TAH GROUP )made because the vet on duty said he needed a surgery. All vet visits / times my cat was sick is clearly documented and for several years he has been diagnosed with arthritis.

To cut a long story short- oneplan didn't want to pay R8000 for his overnight at a hospital for surgery. The funds are availible under his cover and they saying because there wasn't an actual surgey done they won't pay the R8000 yet that part of the funds falls part of illness/injury/hospital benefits which is R40 000. It's not like the money is not there.

It's also NOT my fault that that the reffering vet felt my cat needed a surgery and turns out the the next day wow he didn't need it- but an R8000 bill I had to pay at Panarama vet hospital- because they prepared him for surgery WITH SEDATING MEDICATION AS IF HE WAS GOING TO HAVE ONE.

2. oneplan doesent seem to update their payment system. Due to the above, I just pay the monthly debit via pay fast because I feel ontoward toward this insurance company that says they take care of one's fur babies but they actually don't care. There is currently a double debit loaded in my account for July and August yet July was paid already. The insurance ombudsman for pet insurance needs to investigate this. I am tired, the sa vet council knows about it, but due to having to make sure my cat is okay and my family being emotionally distraught regarding this, I didn't follow through on the savc complaints - as well as their time frames are too short to finalize things within 7 days.