NO DELIVERY NO RESPONSE

I ordered a pet collar online [URL Removed] on 15 June 2015. I also paid extra for courier delivery<br> Money was duly taken from my credit card to a company by the name of Smart Imports SA<br> I was given a tracking number for my order the tracking says Fulfillment Status: Awaiting Processing, it has not changed since placement of the order.<br> Requests by email and facebook for more info goes unanswered<br>