PET AND POOL JBAY BAD SERVICE

We got 2 Kong toys from our Australian cousins 3 weeks ago. The large one is fine but the smaller one may cause choking with our large dog. It is in the original packaging, we went to change it for a large toy. They refuse due to us not having the till slip. We explained it was a gif and our family had returned to Australia. We'll they said, then they cannot change it!!! I sent an email to the headoffice, but they did not bother to answer. BAD SERVICE!!!