Unsatisfied Customer

We made a booking at Pestua Kruger Lodge in Malelane, South Africa, for 6 rooms in November 2024, with full payment (R67,603.50) made on December 2, 2024. The original reservation was scheduled for May 22-25, 2025. However, due to unforeseen business commitments, we requested to reschedule for February 7-9, 2025. Unfortunately, the lodge was unable to accommodate this change.

We subsequently canceled the reservation and requested a full refund, acknowledging that a penalty cancellation fee may apply. It has now been 10 business days since we submitted the required documentation for the refund.

Regrettably, despite numerous attempts, I have been unable to get a response from the Front Office Manager and the Group Reservations Coordinator via email or phone calls.