Peshe Prestige Pty LTD service is bad . How will we support South African companies if this is happening.

Last month I have done online shopping with this company and paid them for my orders but they still haven't responded. Paid them R1000 on the 22 March and R1000 on the 6th April. I received below message after I have send a msg Dear customer, we are going through a difficult situation as we have experienced something bad in the past few days on this trying times. We had a ******* in. Our warehouse resulting to a *****ing of a number of items including Laptops,phones and some stock. We are now in the process of sorting what we still have so that we can see what exactly was ******.we have to still get back to the Courier service and check if there were no items falsely claimed from them that needs to be replaced. Please note that this is our safe sms line while we still backup WhatsApp Or alternatively please send us an email. We also reconciling information from the phones to update the information lost with the laptops. However, we guarantee that all information is in place just a matter of structuring it properly in one source. We are working tirelessly day and night to put everything together back to normal before or by the end of the week. We apologise for the inconvenience caused. Please expect feedback before end of this week about your order. Peshe Prestige. still have not received any response. They don't have contact details they only use WhatsApp.