Worst service ever with Absa

This department is honestly disorganized. I app**** online. Got provisionally approved, then received a call from a consultant after I had sent emails following up on the loan. She called and verified all my details and advised that loan was approved and will be sent to me in a few minutes. That was on the 1st of December. Today is the 4th of December, I'm still following up and getting a run around. Being transferred from pilar to post.

Absa service in the branches and online support (customer service) hs always been exceptional but this department really took away all my confidence in Absa as a whole. I might be closing all my accounts with them.

I have a debit card, credit card, savings account, life cover, accident cover, funeral cover and rewards account.

All of this will be closed end I December.