Perry West Experience

Good Afternoon

I had a really bad experience & I would like to bring this to everyone’s attention for Perry West Hair Studio allowing a client to leave unhappy.

I went in two weeks ago to Perry West, Windermere to sort my hair out. Initially I went to someone the day before who did mess my hair up with the wrong colour, however when I got to Perry West & spoke to the hairstylist, I was promised the look & colour that I had shown her on my phone as she guaranteed me the look.

The hairstylist was very helpful at first & always checking up on me, However she did not do what she said she would & I paid R795 for my hair & had to purchase a shampoo worth R190 to assist in completing the “Silver Ombre” look I initially wanted.

Two days & counting my hair was looking orange/yellow/bronze/white/grey/black & I am so embarrassed to even walk outside without a cap on. I cannot even see my own family without people laughing at the colours the hairstylist left in my hair. I spent close to R1000 in total & I am only 19, I work really hard for my cash & to be disappointed like this is really sad & has me really depressed.

I’m not one to give a bad name about a hair studio, However I had asked for a refund because I did not ask for what I got & it also damaged my hair severely. The lady who I spoke to only apologized & ignored the fact the I asked for my money back. It was embarrassing just walking out the hair studio, yet alone even look in the mirror or socialize with friends/family.

I did speak to the lady named Wendy, who did not help at all. I had asked them 3 times for a refund & unfortunately I am here two weeks here still waiting.

I best advice people to avoid this Hair Studio, they claim to be professionals, but take peoples money & don’t even do a complete job.

If the hairstylist couldn’t repair/perform the job, then it is wrong to convince a customer to still come in & make an appointment. I wasted 5 hours of my day there, the least I could do is get my money back.

I had to dye my hair back to black, but it is so damaged & hard, it is unbelievable what poor service I received.