Overpriced

I was told it will take them 40 mins to get to my place , 2 hours later only then they pitched 30 minutes later when the job was done I got billed for labor of R300 which I don't dispute but the DStv Smart LNB Model LMX501 - I was billed at a whopping R1200 which retails for R449 in stores ...I'm waiting on a replay from Perkins Makwara