MS
Miguel S

1 reviews | Active since Oct 2021

28 Oct 2021, 13:28

FALSE ADVERTISING

I needed raincoats. I went online and found the raincoats that I wanted on the perkal gifts site. I mailed the order for 10 raincoats to Lesterina Molepo (***) The raincoats were advertised for R107.23 each ex vat on the site. I get this response mail from Lesterina :

Hi Miguel I hope this mail finds you well and thank you for your enquiry. Please find pricing based on 10 units below, please note prices exclude vat Contract Rain Coat - PGIFTSUCON-RC Price per unit R133.24 (my apologies but web price is incorrect and will be fixed shortly) Colours Available: navy We have stock in Medium , large, 2XL and 3XL Many thanks. Naturally please don't hesitate to contact me anytime for further assistance.

Kind Regards Lesterina Molepo Sales Consultant

When I phoned the company and spoke to Lesterina directly, I stated that the price on the web, was the price that I would pay for the items. She then said that I must send her a new mail again stating this, so that she could then refer it to management and then she would let me know what there decision would be. I asked to speak to a manager regarding this, she then stated that Mr Moodley, only communicates via e-mails and not telephonically. When I asked her for Mr Moodleys email address, she refused to give it to me. I find the company's attitude to be wrong. You cannot advertise a price on the website, then when someone wants to order , you just get told that the price advertised is incorrect - THIS IS FALSE ADVERTISING !!!!

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Replies (1)
Perkal Gifts
Perkal Gifts's reply04 Jul 2023, 10:33
Official
I am sorry for your experience here. It is difficult with 50000 to keep everything 100% up to date 100% of the time despite us having 3 full time developers. Additionally stock availability is a fluid think, changing literally every few seconds. As such we have marked in red any products on the site which have very low stock or are in the process of having pricing updated and I do see that your sales rep had mentioned numerous times to you to "Remember when browsing the site to please focus on products which have pricing in GREEN only. The products with pricing in RED are sold out and in the process of being removed from the site"

Despite all this we do strive to update all more quickly and appreciate your feedback.