Poor Communication on Delayed Order

Perfumology has poor communication and customer service. Don't bother placing an order with them.

I placed a buy 1, get 2 free order on 25 March 2026, with the delivery promise being 1-4 business days. 2 weeks later, my order had still not been delivered. I was only told 2 days after I reached out to their support emails that an item I had ordered was out of stock. I had attempted to call but their lines were not functional. I find it frustrating that my order would have continued to be delayed had I not enquired. Their team did not bother to reach out to me, nor did their site indicate the item stock levels were low.

I have ordered from them before and delivery was within the 4 business days, hence I am taken aback by this current experience.

I do not appreciate the inconvenience and lack of communication. This will be the last order I place with Perfumology.