Extremely Disappointing Service and No Resolution

I placed an order with Perfumology on 25 May 2026, which was over two weeks ago, and I still have not received my order.

What makes this even more frustrating is that this business is apparently only about 20 minutes away from where I live, yet they have been unable to deliver my purchase after all this time.

The communication and customer service have been disappointing throughout this process. After waiting more than two weeks with no delivery, I requested a refund. However, I was informed that they first need their fragrances back before they can process a refund. This makes absolutely no sense considering I have never received the order in the first place.

As a customer, I should not be expected to wait indefinitely for a product that was paid for and not delivered, nor should I face obstacles when requesting a refund for goods that have never come into my possession.

I am extremely disappointed with the level of service I have received. At this point, I have neither my order nor my money back. I hope Perfumology takes accountability and resolves this matter urgently.