Delays can be explained. Silence cannot.

Order #62554 was confirmed on 30 May and, to date, the fulfilment status still reflects "Confirmed – We're preparing these items for shipping."

My biggest concern is not even the delay itself, but the complete lack of communication. Since placing my order, I have attempted to make contact through two WhatsApp numbers and multiple emails, yet I have received no response, no update, no explanation, and no indication of when my order will be shipped.

What makes this even more frustrating is that while customer enquiries appear to go unanswered, I continue to receive 2–3 promotional emails from Perfumology every day encouraging me to place more orders.

As a customer, I find it difficult to understand how a company can invest so heavily in marketing while failing to provide basic order updates and customer support.

A delayed order can be explained. Stock shortages can be explained. Courier delays can be explained. Silence cannot.

After reading numerous reviews describing similar experiences involving delayed deliveries, lack of communication, and refund concerns, I am becoming increasingly worried about whether my order will be fulfilled at all.

At this stage, I am simply requesting one thing: a clear update on Order #62554 and a realistic timeframe for delivery. Good customer service starts with communication, and unfortunately that has been completely absent in my experience so far.