Poor service and customer interaction

Perfumeology has completely lost the plot, especially around customer service. I placed an order and then enquired where the shipping advice was as the lead time had passed. 3 days for a response on their WhatsApp channel where I am asked to tell them what I had ordered as their system had lost the information. At the same time I get a mail that states they are running late in se ding orders due to the month end special and another communication is that they have run out of certain stock, however, my order is in process and will be shipped shortly. So which one is it, you dont have the information on my order, you dont have stock or you are late on deliveries?