Poos service

I have bought from them on many occasions before, and the service and products were great. At the end of November 2024 I placed an order and paid for same. The next morning I received a notice that the purchase was not completed. I paid again, and the order went through. I received a tracking number for the second order. When checking my bank statement, I noticed that both payments in fact went of my account although I received no notification for the first purchase. The second purchase has been stuck in a town miles away from my delivery address for days. Calls to PL are cut, email queries are not adequately dealt with and Whatsapp messages are being ignored.