Botched Haircut

I am disgusted with the way I have been treated by both the owner Michelle her employees at this salon. Went in for the blowout special as suggested but the owner herself. Asked to add a trim and a deal was arranged. The hairdresser Teesha botched the haircut. I asked for the owner to quietly let her know my dissatisfaction but her staff **** that she was not in. When the owner called me she said her staff won't lie because she was in her office, implying I am the ****. So I left and contacted her privately so as not to make a scene in front of other clients. As a woman I support other woman businesses. However, after sending her proof of the damage done and her defending her staff as opposed to understanding my complaint, I was told I will not receive a refund. I had to go to De Malas in the Phoenix plaza and pay twice for the exact same deal in order to fix her hairdressers mistake. I requested a refund which was fair given the error was on the company's part and not mine. I have pics taken by the hairdresser herself as proof.