Terrible terrible service, no response, not even from the owner

Getting no response from Perfect Pools Glengarry despite phoning and emailing them several times and leaving messages. I was made promises of call backs, but nothing. I have spent a fortune with them - every time they tell me to bring water to test and sell me chemicals to put in, time and time again. I have advised them it's not working, for a year now, but they keep selling me chemicals. Eventually they came to replace my sand. The water is still murky and in the process they broke off a ***** in the filter, which is now stuck - cannot get them to come and see if they will fix it despite promises that they would come to look - they are now just blatantly ignoring me. It is a year now of visits, water tests and spending a fortune on chemicals and my water is still murky, and in addition I now also have a leaking filter because of a missing *****. Judging by the other bad reviews of Perfect Pools on here, it seems I am not the only customer being completely ignored and disrespected. 1.87 rating on here - so no, it's not me, they are just terrible at customer service.