Very Poor Service

I made a purchase of 3 items on the 18 Dec 2019 (PD 26437). Received a tracing no. from the courier (FASTWAY) on the 19 Dec 2019 , all good so far . Parcel was delivered on the 20 Dec 2019 and there was a confirmation that I received the parcel when I tracked the shipment which was incorrect . I immediately contacted the courier whom insisted that parcel was delivered and signed for , so I asked for a Delivery Note which they didn't have available . I then contacted the driver directly to meet me on my property where he delivered the parcel . On the 23 Dec 2019 the driver did meet me but apologized has he delivered to wrong address , he then took me to where he delivered but the people went on holiday and there were no contact details. I tried to get contact of the owner but to no joy . The courier have not contacted me since .

I'm furious has these were gifts for Christmas . I then contacted Perfect Dealz and spoke to David who promised me that they will send replacements and take it up with Fastway but that was a lie . Today is the 07 Jan 2020 , I have made multiple calls to Perfect Dealz they hard to get hold off and never return calls . Today I received my 1st call, now from a different person to say they handling my case and going to investigate with the courier . So , no positives from the call.

I need my money refunded or replaced my items purchased . I will not be purchasing again from Perfect Dealz pathetic service .