UPSET CLIëNT

TO WHOM IT MAY CONCERN: Good day I placed a order on the 24 April 2019. I have not received a tracking number that it has been dispatched or the parcel. I phoned several times and the person told me he can not see that their is any problem and will look into it. Also he promised me that he will see to it that it will be despatched the same day. It is today the 6 May 2019. Hope that it can be sorted out as soon as possible.