Terrible Service from Perfect Dealz

I bought from this company in February, and as soon as I received my item I got in touch with them to say it was faulty, this was Friday 28th February. They said they would respond Monday as they were moving. I emailed on Monday 2nd March, with no reply. They emailed me on the 23rd asking for the details again, which was in every email sent to them already. I responded immediately. I emailed again on the 25th March, I get a response on the 30th saying I will be contacted end of lockdown. Emailed again 25th August, and got to reply. Terrible service irrespective of the amount I spent with them! I eventually threw the item in the bin last week.