STOP ****MING CUSTOMERS

I have placed a small order in December 2025 for, when the order arrived , not only was in the incorect rand biut it was the incorrect item. I have made several call and sent several emails asking to correct the error and have been give false promise , a month later i have asked them to collect the incorrect order and provide me the refund. this order had been collects weeks ago and i am stll promised a refund which has never been recieved . GOOD MORNING I NEED SOMEONE TO RESPOND TO ME URGENTLY , I AM NOT GETTING ANNOYED WITH THE LACK OF INTEREST AND PATHETIC CUSTOMER SERVICE. CUSTOMERS ARE CUSTOMERS DESPITE THE AMOUNT THAT THEY SPEND WITH AND SHOULD NOT BE VALUED ACCORDING TO THE AMOUNT THEY PAY. THIS HAS BEEN GOING ON FOR 2 MONTHS, I CALLED ON WEDNESDAY, I SPOKE TO THABANG, WHO ASSURED ME THAT THE REFUND WILL DEFINITELY BE DONE ON THAT DONE WITH THE COURIER FEES INCLUDED, BUT ONCE AGAIN, FALSE PROMISES. I HAVE NOW TAKEN TO SOCIAL MEDIA AS THIS IS GONE A BIT TOO FAR. …and yes i am aware that using caps is a form of shouting at someone