Poor customer service. I placed an order on 10/08/2022 and paid for my order on 15/08/2022. My order was delivered on 25/08/2022 but 1 item was missing. I informed them on the same day via WhatsApp but there was no feedback. Made follow-up on 05/09/2022,

Poor customer service. I placed an order on 10/08/2022 and paid for my order on 15/08/2022. My order was delivered on 25/08/2022 but 1 item was missing. I informed them on the same day via WhatsApp but there was no feedback. I made follow-up on 05/09/2022 but no feedback. Another follow-up was done on 10/10/2022 and they rep**** on 13/10/2022 to state that they will check with warehouse, but they never contacted me. I requested feedback on 25/10/2022 and they rep**** on 26/10/2022 claiming that someone called me and informed me that I have credit. I placed another order on 29/11/2022 which was more than my credit. I paid the balance and requested them to use my credit and release my order, but I am not winning. They requested proof of payment for my previous order, and I forwarded them on 01/12/2022. I have made several follow-ups, but they are ignoring my WhatsApp. Please release my order or refund me.