Perfect Dealz provides poor service

I am extremely disappointed with the service I received from Perfect Dealz regarding my wardrobe order.

On 21 July, I ordered a 4-Door High Gloss Wardrobe with Full-Length Mirrors. At the time of placing the order, I was assured that the order would be completed and delivered within 7 working days.

On 30 July, I followed up via WhatsApp and was advised:

“Good day. I can confirm that the stock came in yesterday, the team is currently in the process of allocating the orders.”

Despite this assurance, between 3 and 5 August, I made countless attempts to follow up on my order, but received no meaningful response.

On 6 August, I eventually received the following response:

“Good day, we apologize for the delay on your order. The wardrobe you ordered is out of stock and can we offer an alternative.”

I accepted the alternative, hoping that this would resolve the matter and that the order would finally be delivered within a reasonable timeframe. I was subsequently advised that delivery would take place within 3–7 business days.

The delivery was eventually made on 20 August.

Unfortunately, when I unboxed the wardrobe, I discovered that one of the door mirrors was cracked. I reported the damage immediately and was assured that a replacement door would be delivered together with the person who would be assigned to assemble the wardrobe.

Once again, I had to make countless follow-ups with very little assistance or communication from Perfect Dealz.

It was only on 3 September that the person allocated to assemble the wardrobe finally arrived with the replacement door and proceeded with the installation.

Unfortunately, the quality of the assembly was extremely poor. The wardrobe was not assembled to an acceptable standard, which is particularly disappointing considering the long delays, repeated follow-ups and the numerous assurances I received throughout this process.

My concerns

This entire experience has been characterised by:

Failure to meet the original 7-working-day delivery commitment. Inadequate and inconsistent communication. Repeatedly having to follow up to obtain basic information about my order. Being informed that the original product was out of stock only after I had already waited and followed up. Further delays even after accepting an alternative product. Delivery of a product with a cracked mirror. Significant delays in resolving the damaged item. Poor-quality assembly of the wardrobe. Consultants repeatedly providing assurances that created expectations which were not met. As a customer, I should not have had to spend weeks chasing an order, repeatedly asking for updates, reporting damage and following up again simply to have the matter resolved.

I am disappointed to the core with the service I received from Perfect Dealz. The level of customer service has been unacceptable, and the experience has left me questioning the reliability and professionalism of the business.

Customers deserve honest communication, reliable delivery commitments, quality products and proper after-sales service. Unfortunately, that is not the experience I received.

Perfect Dealz needs to seriously improve its customer service, communication and quality-control processes. This has been a deeply frustrating and disappointing experience, and I would not recommend this level of service to anyone.

I expect Perfect Dealz to take this complaint seriously and provide an appropriate resolution regarding the poor assembly and the overall service failure.