Perfect dealz no response

I made a purchase on perfect dealz on 29 March 2026. It consisted of 5 items. I received my parcel on 6 or 7 April. The 4 out 5 items sizing was too small so I immediately requested a refund the next day via email. A week went by and I decided to reach out via WhatsApp and call. More days and weeks went by until 28 April I finally got in touch with a consulted who confirmed the return request is in process its just a matter of getting a driver for collection. I have followed up many times afterward to ask for feedback but was asked for patience as it is being organized. Its now been the third month since I logged my return request, the second month since I received communication thay its been processed but I stil have no return date scheduled. I understand the issue as drivers are hard to lock down but the process is taking much too long. The items are fully packaged in the packed it arrived and gathering dust waiting for collection. Can someone please escalate this to a manager to get my return processed. I genuinely like purchasing on perfect dealz their products are good and prices are reasonable, I've been wanting to put through another purchase but I cant due to the current purchase issue that is not resolved. Perfect dealz really need to improve on their communication time. It is seriously lacking urgency and response time.