Perfect Dealz is not Perfect

This was my first on line shopping experience and to date it has not been a good one. I placed an order on the 23 November, before paying I wanted to edit my order to add some items, which I was not able to do.

I had a quick response to an email by a lovely girl, Tanah, She advised me to create another order and ask for the two to be merged. I did this and paid. Up till now 4 December, I have not received any of my parcels, nor have my emails been attended to.

I managed to get hold of Tanah by telephone this morning, who advised me that I should contact Fastaway, which I feel is not my responsibility as they decide who their courier is.

I am feeling anxious that I am not going to receive my purchases.