Perfect Deals - atrocious service

I purchased 11 5l Dishwadhing liquid [ZAR 471,62] more than a month ago. Proof of payment was requested on the Monday on order PD43377, which I duly sent.. I was informed within a week or so, that somehow a mistake was made and that actually don't have inventory available. When I asked for a refund, I was told that the acvoubtants [❓] are out of the country, therefore my request is in the queue. 2 Fridays ago, I received a call from Jordache, that by some miracle, he was informed a new consignment arrived, so now they can execute my order. Low and behold, a few days after that I was informed the shipment was damaged in transit. For the past two weeks I have requested my refind, but it's going nowhere slowly. WhatsApp messages are ignored. I know I stay in South Africa, where service delivery is rated as exceptional if things are delivered, but this is gross. I'm absolutely, completely, totally and utterly ridiculously shocked by this treatment. How long does an EFT take❓By the way I'm an Accounting Tutor up to 3rd year university level.