My order [Order #PD46974] (03/01/2026) Still waiting for my order

My order [Order #PD46974] (03/01/2026) Still waiting for my order. The 4 Jan 26 I receive a parcel with the wrong item. I ordered the Ultra HD Smart TV Box Q4 Pro 6K Order #PD46974 for R879.00 And they send me this one MXQ Pro 4K Smart Android TV Box Order #PD46378 for R359.00 I phoned them the following day and speak to Nolen, he said he'll find out and phoned me back. I'm still waiting his call. Their emails or Whatsapp is not working. The 13 Jan 25 I phoned again and was told there is a new shipment coming in i should give them chance till Thursday. Thursday the 15th I phone again after holding on for 30min, it keeps on saying your no 1 in the que. Spoke again to Nolen, than I must hang on he'll find out from the Wearhouse after 25 min of hanging on he said there was a problem with the batch Ultra HD Smart TV Box Q4 Pro 6K and that they will refund me only after the collected the MXQ Pro 4K Smart Android TV Box that they send incorrectly. Still waiting for them to come and collect the MXQ Pro 4K Smart Android TV Box . Friday the 16th I receive a Whatsapp (now working) to asked:

[16:52, 1/16/2026] +***8: Good day we trust you are doing well, we apologize in the delay of communication and we appreciate your patience, did you receive your order as yet [17:06, 1/16/2026] Me: No [17:13, 1/16/2026] +***8: the order is out with the couriers and it says its out for delivery [15:16, 1/20/2026] Me: no order received as yet i told you Perfect Dealz is a bunch of ****s [15:18, 1/20/2026] +***8: Please give me your order number [15:20, 1/20/2026]Me: I ordered the Ultra HD Smart TV Box Q4 Pro 6K [Order #PD46974] (03/01/2026) R879.00. When will I receive my product? [16:08, 1/20/2026] Me: and now you quiet? [06:50, 1/21/2026] Me: Friday you said my order is on the way and i gave you my order no yesterday and still no answer? I ordered the Ultra HD Smart TV Box Q4 Pro 6K [Order #PD46974] (03/01/2026) R879.00. When will I receive my product? As you can see they are just ignoring me.