INFERIOR QUALITY PRODUCT REPORTED DAYS AGO & STILL NO RESPONSE!!!

I'm skeptical about ordering online and took a leap of faith by ordering a shoe rack from Perfect Dealz that was poor quality. I called in and was told to take a pic and email the order number through and let them know I want a refund.

This was on 22 September and I simply don't hear back from them. I sent a follow-up email with no reply to date. My order was very quickly processed when I placed it. To send back a faulty item seems to prove almost impossible.