Incorrect Order, Endless Delays, No Stock, Refusal to Refund, Offering different item, Item still available online to purchase

I placed an order with Perfect Dealz (Order PD44815) which was delivered incorrectly on 25 November 2025. I ordered A5 clipboards, but received A4 clipboards. I reported this immediately and provided clear comparisons and quantities (17 units), together with pictures and followed their process to a T.

From 28 November 2025 to 22 January 2026, I followed up repeatedly via WhatsApp and was given ongoing assurances that the issue was being resolved. I was told on multiple occasions that:

The warehouse was sourcing the correct stock I would receive feedback by a certain date A driver would collect the incorrect items and replace them

None of these commitments were honoured. No collection took place, no replacement was delivered, and communication was extremely poor, despite my consistent and patient follow-ups over almost two months.

On 22 January 2026, I was finally informed that they do not know if or when they will receive stock at all due to “inventory issues”. At this point, I was told they can only offer a credit, not a refund, despite their website stating that refunds can be issued.

This entire process has been frustrating, time-consuming, and unprofessional. Supplying incorrect goods, failing to resolve the issue within a reasonable time, and then refusing a refund while holding the customer’s money is unacceptable.

I will “wait and see”, but based on this experience, I would strongly caution others before ordering from Perfect Dealz.