HORRIBLE AND DISAPPOINTING CUSTOMER SERVICE

Horrible Customer Service

ORDER PD 21641

I purchased a nutribullet last year October (2019) and used it only three times. On the third occasion it just didn't want to work at all.

On the 19 May 2020 I opted to send a message via Facebook messenger since I received no response to my email I sent to Perfect-Dealz in December 2019. I received a message back on Facebook messenger that someone would call me. I received no call.

On 25 May 2020 I sent another message via Facebook messenger and received a message on 27 May that someone will collect the faulty nutribullet from me.

On 15 June 2020 I sent another message via Facebook messenger to inform them that the Nutribullet had still not been collected yet.

On the 21st July 2020 the Nutribullet was collected and I was promised a new one. After 8 weeks of no communication I still did not receive it.

I called them on 16 September and demanded my refund. A guy named David assured me I would receive it within a day. It's the 18th September and still nothing.

Natasha