Dishonest and Thieving

On 31/08/20 I ordered a few items from perfect dealz. Order number PD53021. Some magic pet gate, claiming to be 1,8 meters wide. A rainbow tower toy, sani sticks for keeping sink drains clean, and silicone ice cream moulds, which stated 3 sets of moulds and the image also showed 3 different sets. Upon reception of the goods, 2 of the silicon ice cream moulds were not present, all the drain cleaning sticks were out of the package and broken, and the wooden tower toy was also broken. Further, the pet screen was only 1,1 meters wide. That's alot of issues with one order.

I sent an email right away, 4/09/20. The same day David Dube contacted me apologizing and requesting images. I sent the images. 7/09/20 I received an email stating they will collect the goods. I believe on the 8/09/20 city couriers arrived to collect, I have the waybill and took photos of the items. Now this is where it gets frustrating.

21/09/20, I sent a follow up email as no response was given to me. I sent another one 25/09/20. On 1/10/20 David contacted me again asking if the matter is sorted? On the 2/10/20 someone else sends an email asking for my banking details. Finally. At least that's what I thought.

October 5th I sent my details, 14/10/20 I sent a follow up. The last email I sent was 25/10/20. Why must I hound these guys for my money? I am at the point where I feel taking legal action against them is necessary.

Do not support this company, they are dishonest and ********.