SH
Sheldon H
1 reviews | Active since Aug 2014
30 Jan 2020, 16:28
Delay in Parcel being delivered. Waiting over 2 weeks
I've ordered 2 items from this website at the beginning on Jan 2020 and have been waiting for over 2 weeks for my parcel to arrive. They never contact you to give you an update and you always have to contact them first to get some form of an update.
Everytime I call there is always an excuse upon excuse why my parcel is delayed. One of the worst customer service experienced. Clearly this company doesnt value customers like other websites do.
Wont buy or recommend this online platform to anyone I know.
Helpful (0)
Replies (2)0
Replies (2)
Perfect Dealz's replyOfficial
30 Jan 2020, 16:44Hi Sheldon, We sincerely apologize for this mishap, and the inconvenience that we have caused you. Our container was delayed initially by customs in Durban, it finally got to Johannesburg on Friday but Transnet is still checking all the products in the container,
Perfect Dealz's reply30 Jan 2020, 16:44
Official
Hi Sheldon, We sincerely apologize for this mishap, and the inconvenience that we have caused you. Our container was delayed initially by customs in Durban, it finally got to Johannesburg on Friday but Transnet is still checking all the products in the container,
SH
Sheldon H's updateReviewer Update
04 Feb 2020, 20:43I’ve been waiting for a very long time. In fact I’ve waited practically almost a month for my parcel to arrive.
I spoke to your online team last week Friday and was advised that my order would be dispatched from your warehouse those week Monday or Tuesday and that a confirmation email will be sent when the parcel has been dispatched.
Tuesday has come and gone and I still haven’t received a confirmation email. As mentioned I have a item in my parcel that needs to be delivered to Canada before the end of the week and have a strong feeling that my parcel is going to be delayed again.
Is there not something that can be done to speed this process up?
I spoke to your online team last week Friday and was advised that my order would be dispatched from your warehouse those week Monday or Tuesday and that a confirmation email will be sent when the parcel has been dispatched.
Tuesday has come and gone and I still haven’t received a confirmation email. As mentioned I have a item in my parcel that needs to be delivered to Canada before the end of the week and have a strong feeling that my parcel is going to be delayed again.
Is there not something that can be done to speed this process up?
SH
Sheldon H's update04 Feb 2020, 20:43
Reviewer Update
I’ve been waiting for a very long time. In fact I’ve waited practically almost a month for my parcel to arrive.
I spoke to your online team last week Friday and was advised that my order would be dispatched from your warehouse those week Monday or Tuesday and that a confirmation email will be sent when the parcel has been dispatched.
Tuesday has come and gone and I still haven’t received a confirmation email. As mentioned I have a item in my parcel that needs to be delivered to Canada before the end of the week and have a strong feeling that my parcel is going to be delayed again.
Is there not something that can be done to speed this process up?
I spoke to your online team last week Friday and was advised that my order would be dispatched from your warehouse those week Monday or Tuesday and that a confirmation email will be sent when the parcel has been dispatched.
Tuesday has come and gone and I still haven’t received a confirmation email. As mentioned I have a item in my parcel that needs to be delivered to Canada before the end of the week and have a strong feeling that my parcel is going to be delayed again.
Is there not something that can be done to speed this process up?