Bad customer service

I ordered a package 2 weeks ago, I only received an email to say that my order was received, after over a week with no emails I phoned to ask where my package is, they then said that they are going to dispatch it. On Monday I finally received my package, the box is badly damaged and not sealed, and there are items missing from the box. It really looks like I was sold a second hand product. I phoned on Monday as soon as I opened the package and the man on the other line was in such a hurry to get rid of me, he promised to phone me back shortly. Well 2 days later and I still have not received a call. I have also emailed twice explaining what is missing and the way in which my product looks and attached photos...No one has bothered to reply. This service is disgusting and I will definitely not be ordering from these people again, I have also shared my experience with others who will also not be placing future orders with these people.